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What information do IT service providers nееd to kееp track of?
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MSPs and IT service providers must monitor a staggering number of each endpoint's attributes with RMM tools and PSA software, such as:
• Configurations, IP addresses, disk space, operating system, etc.
IT service providers needed to be well-versed on the real machine hardware to provide adequate services. This includes the machine's manufacturer, operating system version, disk space and RAM, configurations, and IP addresses. It can also be crucial to keep an eye on the machine's temperature.- All softwarе installеd on thе machinе
Other software programs are installed on the computer, including productivity suites like Office 365, security suites like Okta, backup, antivirus software, or email filtering, and a variety of business solutions that allow the user to perform their duties every day. There may be an equally large number of software programs operating for servers, both virtual and real, all of which need to be continuously monitored.
- Details about the machine's users, the organization they work for, its location, and other machines it is connected to
For instance, MSPs will prioritize that above an employee who isn't vital to business operations and want to know which endpoint belongs to the CEO of a company. Another important piece of information to monitor is device position, particularly while working remotely.
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