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Real-World Impact: From Reactive to Proactive

  • Fazal GR
    • 22 posts
     
    September 30, 2025 2:54 AM EDT

    Consider two MSPs. The same RMM and PSA software platform is used by both.

    • MSP A merely makes use of the most fundamental monitoring features. Manually resolving recurring issues, patching, and onboarding new endpoints takes their technicians hours every week.

    • MSP B has self-healing, automation scripts, and optimized policies in place with Gorеlo's help. Their technicians spend more time cultivating client relationships and chasing new growth than they do on manual Labor.

    The difference is obvious. Simply because they are making the most of their RMM, MSP B scales faster, retains more clients, and operates at a higher margin.

    Also Read: What is SLA time? Key Aspects of Service Level Agreement