Forum Posts

• February 29, 2024 7:39 AM EST

  in the topic Simple Ways to Transfer Sage Business Works To QuickBooks in the forum News and Announcements

  Are you ready to level up your business's financial management game? If you're currently using Sage Business Works but feeling like it's time for a change, then this blog post is tailor-made for you! Today, we're diving into the exciting world of transferring from Sage Business Works to QuickBooks. Get ready to streamline your accounting processes, enhance efficiency, and unlock new possibilities for growth. Let's make the switch together! Reasons for Transferring from Sage Business Works to QuickBooks Are you feeling limited by the features of Sage Business Works and looking for a more robust accounting solution? It might be time to consider transferring to QuickBooks. One reason businesses choose to switch is the user-friendly interface and intuitive design of QuickBooks, making it easier for employees to navigate and use efficiently. Another factor driving the transition is the extensive reporting capabilities offered by QuickBooks, providing in-depth insights into your business's financial performance with customizable reports. Additionally, QuickBooks offers seamless integration with various third-party apps and tools, allowing for enhanced functionality tailored to your specific business needs. Furthermore, many businesses opt for QuickBooks due to its scalability, accommodating growth and expansion without compromising on performance or efficiency. The exceptional customer support provided by QuickBooks ensures that help is readily available whenever needed during the transition process and beyond. Steps for Transferring Data To successfully transfer your data from Sage Business Works to QuickBooks, you need to follow a few key steps. Start by backing up all your important data in Sage Business Works. This is crucial to ensure that you have a copy of everything in case anything goes wrong during the transfer process. Next, set up QuickBooks on your system and make sure it is properly configured to receive the data from Sage Business Works. Take the time to familiarize yourself with how QuickBooks functions so that you can navigate through the import process smoothly. Once everything is in place, proceed with importing your data into QuickBooks. Follow the step-by-step instructions provided by both platforms carefully to avoid any errors or loss of information. By following these steps diligently, you can seamlessly transition from using Sage Business Works to leveraging all the benefits that QuickBooks has to offer for your business operations. A. Backing up Data from Sage Business Works Backing up your data from Sage Business Works is a crucial step before making the switch to QuickBooks. This ensures that you have a safety net in case anything goes wrong during the transfer process. To start, log into your Sage Business Works account and navigate to the backup option in the settings menu. Make sure to select all relevant data files for backup, including customer information, financial records, and inventory details. It's recommended to save these backups on an external hard drive or cloud storage for added security. Double-check that the backup files are intact and accessible before proceeding with the transfer to QuickBooks. Remember, having a reliable backup can prevent any potential loss of important data down the line. Taking the time to back up your data properly shows foresight and consideration for your business's continuity. Embrace this proactive approach as you prepare to transition smoothly to QuickBooks without any hiccups along the way. B. Setting up QuickBooks Setting up QuickBooks is a crucial step in transferring your data from Sage Business Works seamlessly. To begin, you'll need to purchase the appropriate version of QuickBooks that suits the needs and size of your business. Next, install the software on your computer following the instructions provided by Intuit. Once installed, take the time to configure QuickBooks according to your business requirements. This includes setting up your chart of accounts, adding users with specific permissions, and customizing invoices and reports to reflect your branding. Don't forget to link any bank accounts or credit cards that you want to sync with QuickBooks for easier reconciliation later on. Additionally, ensure that all relevant tax information is accurately entered into the system. Familiarize yourself with the user interface and features of QuickBooks through tutorials or training sessions provided by Intuit. This will help you navigate the software efficiently as you start importing data from Sage Business Works. C. Importing Data into QuickBooks So, you've successfully backed up your data from Sage Business Works and set up QuickBooks. Now comes the crucial step of importing your data into QuickBooks to ensure a seamless transition. Importing data into QuickBooks is a straightforward process that involves mapping the fields from Sage Business Works to their corresponding fields in QuickBooks. This ensures that all your important information, including customer details, transactions, and inventory records are accurately transferred. QuickBooks provides easy-to-follow instructions on how to import your data using tools like CSV files or direct integration options for certain software versions. By following these steps carefully, you can avoid any potential errors during the transfer process. Once the import is complete, take some time to review and reconcile the imported data in QuickBooks to make sure everything has been accurately transferred. This extra step will help you identify any discrepancies and address them promptly before resuming normal operations in QuickBooks. Common Challenges and Solutions When transferring data from Sage Business Works to QuickBooks, you may encounter some common challenges along the way. One challenge could be compatibility issues between the two systems, causing errors in data transfer. To solve this, ensure that both software versions are compatible and up to date. Another challenge might arise when mapping data fields from Sage Business Works to QuickBooks, leading to discrepancies in information. A solution is to carefully review and adjust the mapping settings before importing the data. Data formatting inconsistencies can also pose a problem during the transfer process. To address this issue, standardize the format of your data across both platforms for a seamless transition. Dealing with large volumes of data can slow down the transfer process and potentially cause disruptions. Consider breaking down the data into smaller batches for smoother importing. By anticipating these common challenges and implementing effective solutions, you can streamline the transfer process from Sage Business Works to QuickBooks seamlessly. Benefits of Using QuickBooks for Your Business If you're considering transferring from Sage Business Works to QuickBooks, you'll be pleased to know that QuickBooks offers a plethora of benefits for your business. One significant advantage is the user-friendly interface that makes navigation and data entry a breeze. With QuickBooks, you can easily track income and expenses, create invoices, manage payroll, and generate insightful reports with just a few clicks. Another key benefit of using QuickBooks is its scalability. Whether you run a small startup or a growing enterprise, QuickBooks can accommodate your business needs as it expands. The software also integrates seamlessly with various third-party apps and services, allowing for greater customization and efficiency in managing your finances. QuickBooks' robust security features ensure that your sensitive financial data remains protected at all times. With regular updates and backups, you can have peace of mind knowing that your information is secure against cyber threats. Making the switch to QuickBooks can streamline your accounting processes, improve financial transparency, and ultimately contribute to the growth and success of your business. Conclusion: Making the Switch to QuickBooks for Better Making the switch from Sage Business Works to QuickBooks can be a game-changer for your business. With its user-friendly interface, robust features, and seamless data transfer process, QuickBooks offers a more efficient and effective way to manage your finances. By following the steps outlined in this guide, you can easily transition your data from Sage Business Works to QuickBooks without any hassle. Remember to back up your data, set up QuickBooks correctly, and import all necessary information accurately. While there may be some challenges along the way, such as data formatting issues or reconciling discrepancies between systems, these can be overcome with patience and attention to detail. The benefits of using QuickBooks for your business are numerous – from improved financial reporting capabilities to streamlined invoicing processes. Plus, with its extensive integrations and cloud-based accessibility, QuickBooks provides flexibility and scalability as your business grows. If you're considering making the switch from Sage Business Works to QuickBooks, rest assured that you're moving towards a better future for your business. Take advantage of all that QuickBooks has to offer and watch as your financial management becomes more efficient and productive than ever before. Make the switch today for a brighter tomorrow! This post was edited by Nik Jones at February 29, 2024 7:39 AM EST

  
• January 16, 2024 6:02 AM EST

  in the topic Quicken and QuickBooks Conversion Instructions in the forum Support

  Quicken and QuickBooks are two popular personal finance management software programs developed by Intuit. Both programs have gained a significant following among individuals, small businesses, and accountants due to their user-friendly interface, comprehensive features, and customizable options. Quicken is primarily designed for personal use and is widely used for tracking expenses, managing investments, creating budgets, and generating reports. On the other hand, QuickBooks is geared towards small business owners and offers more advanced features such as invoicing, inventory management, payroll services, and tax preparation. While both Quicken and QuickBooks are powerful financial management tools on their own, many users find themselves needing to switch from one program to the other as their financial needs evolve. This is where the advantages of using a Quicken to QuickBooks conversion service come into play. Streamline Your Finances with a Conversion Service: A conversion service allows you to seamlessly transfer your data from Quicken to QuickBooks without losing any important information or spending hours manually inputting data. With just a few clicks of a button, you can streamline your finances by migrating all your financial data including accounts receivable/payable balances, transaction history, customer/vendor information, inventory records (if applicable), payroll details (if applicable), budget plans (if applicable), etc. What is a Quicken to QuickBooks Conversion Service? A Quicken to QuickBooks conversion service is a professional financial service that helps individuals and businesses transition from using the personal finance software, Quicken, to the more advanced accounting software QuickBooks. This process involves transferring all financial data from Quicken into QuickBooks, allowing for a seamless transfer of information and a fully integrated financial system. There are several reasons why someone might choose to use a Quicken to QuickBooks conversion service. The most common reason is that they have outgrown the capabilities of Quicken and require more advanced features and reporting options offered by QuickBooks. Additionally, some individuals or businesses may have been using Quicken for personal finances but have decided to expand their operations and need a more robust accounting solution. One of the main advantages of using a conversion service is that it saves time and eliminates potential errors. Manually entering all financial data from one software to another can be time-consuming and prone to mistakes. A professional conversion service ensures accurate data transfer, saving you hours of tedious work. Another advantage is the ability to maintain historical records. When converting from Quicken to QuickBooks, all past transactions are transferred over as well. This means you will have access to your entire financial history in one place, making it easier for tax preparation or auditing purposes. Furthermore, utilizing a conversion service allows for better organization and tracking of finances. QuickBooks offers advanced features such as customizable charts of accounts, invoicing options, inventory management tools, budgeting capabilities, and detailed reporting options that help streamline Benefits of Converting from Quicken to QuickBooks Converting from Quicken to QuickBooks can bring a multitude of benefits to your financial management process. QuickBooks is a more advanced and comprehensive accounting software that offers features specifically designed for business use, while Quicken is primarily geared toward personal finance. Making the switch can help you streamline your finances and improve the overall efficiency of your financial tasks. Here are some of the key benefits of converting from Quicken to QuickBooks: Improved Financial Tracking: One of the main advantages of using QuickBooks over Quicken is its ability to handle complex financial data. With features such as double-entry accounting, bank reconciliation, budgeting tools, and customizable reporting options, QuickBooks allows for more accurate and detailed tracking of all your income and expenses. This can greatly benefit small businesses or self-employed individuals who need to closely monitor their finances. Better Inventory Management: For businesses that deal with inventory, QuickBooks offers advanced inventory management capabilities that allow for real-time tracking of stock levels, costs, and sales. This enables you to make informed decisions about purchasing and pricing strategies, ensuring that you always have enough stock on hand without overspending. Seamless Integration with Other Applications: QuickBooks has a vast ecosystem of third-party applications that integrate seamlessly with the software. This means you can connect other tools like payment processors or e-commerce platforms directly to QuickBooks for automatic syncing of data. This not only saves time but also minimizes manual errors in recording transactions. How to Choose the Right Conversion Service Provider Choosing the right conversion service provider is crucial when it comes to streamlining your finances and making the transition from Quicken to QuickBooks. There are many factors to consider when making this decision, and in this section, we will discuss some important points that you should keep in mind while choosing a conversion service provider. Expertise and Experience: The first thing to consider is the expertise and experience of the conversion service provider. It is important to choose a company that has a team of certified professionals who are well-versed in both Quicken and QuickBooks software. This ensures that your financial data will be accurately converted without any errors or discrepancies. Customized Conversion Process: Every business has its own unique financial needs, and therefore it is essential to choose a conversion service provider that offers customized solutions. Look for a company that can tailor their conversion process according to your specific requirements, rather than following a one-size-fits-all approach. Data Security: When dealing with sensitive financial information, data security becomes paramount. Make sure the conversion service provider you choose follows strict protocols for data protection and confidentiality. They should have secure servers, use encryption methods during data transfer, and have stringent privacy policies in place. Customer Support: During the conversion process, you may encounter technical issues or have questions about how to use QuickBooks after the migration from Quicken. Therefore, choosing a service provider that offers excellent customer support services through various channels like phone, email or live chat is important. Step-by-Step Guide on Converting from Quicken to QuickBooks Converting from Quicken to QuickBooks can seem like a daunting task, especially if you have been using Quicken for a long time. However, with the right tools and approach, this transition can be smooth and hassle-free. In this section, we will provide you with a step-by-step guide on how to convert from Quicken to QuickBooks so that you can streamline your finances and take advantage of the many benefits that QuickBooks has to offer. Step 1: Evaluate Your Current Data in Quicken The first step in converting from Quicken to QuickBooks is to evaluate your current data in Quicken. This involves reviewing your financial transactions, accounts, reports, and any other information that is important for your business or personal finances. Take note of any discrepancies or missing information that may need to be addressed before the conversion process. Step 2: Check System Requirements Before proceeding with the conversion process, it is important to ensure that your computer meets the system requirements for running QuickBooks. This includes having an up-to-date operating system and enough disk space for the software. Step 3: Backup Your Data in Quicken It is crucial to create a backup of all your data in Quicken before converting it to QuickBooks. This will serve as a safety net in case anything goes wrong during the conversion process. To back up your data in Quicken, go to File > Backup and follow the prompts.  FAQs 1. What is Quicken to QuickBooks conversion? Quicken to QuickBooks conversion is the process of transferring financial data from Quicken software to QuickBooks, a more comprehensive and advanced accounting tool. This service allows individuals and businesses to seamlessly switch from using Quicken for personal finance management to using QuickBooks for their business accounting needs. 2. Why should I consider converting from Quicken to QuickBooks? Converting from Quicken to QuickBooks offers several advantages, including better organization of financial data, more robust reporting capabilities, and the ability to handle more complex transactions. Additionally, since QuickBooks is widely used by businesses and accountants, it makes it easier to collaborate with others on financial matters. 3. Will all my data be transferred during the conversion process? Yes, all your data from Quicken will be transferred over during the conversion process. This includes accounts, transactions, categories, budgets, reports, and any other relevant information stored in your Quicken files. 4. How long does the conversion process take? The time taken for the conversion process can vary depending on the size and complexity of your financial data. However, with professional services specializing in this type of transfer, you can expect a quick turnaround time without any loss of data or disruption in your finances.  
• December 21, 2023 5:04 AM EST

  in the topic QuickBooks Won’t Send Email Invoices: Here is a Quick Fix! in the forum Support

  QuickBooks is a popular accounting software that many small business owners use to manage their finances. It offers various features such as invoice creation, bill tracking, inventory management, and more. One of the convenient features of QuickBooks is its ability to send invoices through email. Email invoicing allows you to easily send invoices directly to your client's emails, eliminating the need for printing and mailing physical copies. This not only saves time but also reduces costs associated with paper, stamps, and envelopes. However, despite its benefits, some users may encounter an error where QuickBooks won't send email invoices. This can be frustrating and can disrupt your business operations if not resolved promptly. In this troubleshooting guide, we will discuss the common causes of this error and provide solutions on how to fix it. But first, let's understand how QuickBooks email invoicing works. How QuickBooks Email Invoicing Works QuickBooks uses a built-in email service called Intuit Email Service (IES) to send emails from within the software itself. This means that you don't need to have a separate email client like Outlook or Gmail open for QuickBooks to send emails. To set up email invoicing in QuickBooks, you need to enter your email address and password in the "Send Forms" section under Preferences. Once done, you can create an invoice or sales receipt and click on "email" at the bottom of the screen. The invoice will then be Understanding why QuickBooks Won't Send Email Invoices Understanding the QuickBooks Won't Send Email Invoices Error can be frustrating and confusing for many users. This error usually occurs when trying to send an email invoice or statement through QuickBooks but fails to do so. There are several possible reasons why this error may occur, including incorrect email settings, outdated software, or network issues. To effectively troubleshoot and fix this error, it is important to have a clear understanding of how QuickBooks handles email invoices and statements. This section will discuss the various aspects of this process that can help you better understand the root cause of the error. How QuickBooks Sends Email Invoices: When sending an email invoice or statement through QuickBooks, the software uses your default email program (such as Outlook) to generate and send the message. It acts as a mediator between your company file and your email client, allowing you to seamlessly send invoices directly from within the software. Email Settings in QuickBooks: One common reason for the "QuickBooks won't send email invoices" error is incorrect or outdated email settings in QuickBooks. These include your company's email address, outgoing mail server (SMTP) settings, and port numbers. If any of these settings are incorrect or not up-to-date, it may prevent QuickBooks from successfully sending emails. Compatibility Issues: Another factor that may contribute to this error is compatibility issues between different versions of QuickBooks and your operating system or other applications on your computer. For example, if you Possible Causes of QuickBooks Won't Send Email Invoices Incorrect Email Settings: One of the most common reasons for QuickBooks failing to send email invoices is incorrect email settings. This could include incorrect login credentials, SMTP server settings, or outdated email preferences. Firewall or Anti-virus Blocking: Sometimes, your firewall or anti-virus software can prevent QuickBooks from sending emails due to security measures. This could be because your email provider is not recognized as a trusted source, or the software is blocking outgoing emails. Outdated QuickBooks Version: If you are using an older version of QuickBooks, it may not be compatible with your current operating system or email client. In such cases, you may encounter errors while trying to send emails through QuickBooks. Damaged Company File: A damaged company file can also cause issues with sending emails in QuickBooks. This could happen due to data corruption or any other technical glitch that affects the functionality of the program. Email Server Issues: Sometimes, the issue may not lie within QuickBooks but with your email server instead. If there are any ongoing maintenance activities or server outages on your email provider's side, it can affect the ability of QuickBooks to send emails. Unresponsive Email Program: Another possible cause could be that your default mail program (such as Outlook) is not responding when called upon by QuickBooks to send an email invoice. Insufficient System Resources: If your computer does not have enough memory and processing Common Symptoms of QuickBooks Won't Send Email Invoices:   Error Message: "QuickBooks is unable to send your email to Outlook." This error message usually appears when there is an issue with the communication between QuickBooks and Outlook. It could also indicate that you have not set up your email preferences correctly in QuickBooks. Error Message: "Your forms were not sent because QuickBooks could not create the necessary PDF files." This error message typically occurs when QuickBooks is unable to save the invoice as a PDF file before sending it via email. This can be caused by issues with your PDF converter or damaged installation files of QuickBooks. Email Invoices Not Being Received by Customers: One of the most common symptoms of this issue is when customers do not receive their emailed invoices from QuickBooks. The reason for this could be incorrect email addresses, emails being marked as spam, or issues with the SMTP settings. Slow Performance and Freezing: If you experience slow performance or freezing while trying to send an email invoice, it could be due to large file sizes or corrupted data within your company file. Incorrectly Formatted Email Content: Another symptom of this issue is when customers receive poorly formatted or incomplete invoices via email from QuickBooks. This problem can occur due to incorrect settings in your default template for invoices or issues with how the data is transferred from QuickBooks to your mail client. Step-by-Step Troubleshooting Guide for QuickBooks Won't Send Email Invoices Check your internet connection: The first step in troubleshooting any error is to make sure that your internet connection is stable and working properly. If you are unable to send email invoices from QuickBooks, check if you can access other websites or services using the same internet connection. Verify your email settings in QuickBooks: Make sure that the email account you are using to send invoices from QuickBooks is set up correctly. Go to the Edit menu, then select Preferences and click on Send Forms. Here, you can check if the correct email address is selected for sending emails. Check SMTP server settings: If you are using a third-party email provider like Gmail or Yahoo, make sure that the SMTP server settings are configured correctly in QuickBooks. You can find these settings by going to File > Send Forms > WebMail Setup. Disable antivirus software: Sometimes, antivirus software can block certain programs from sending emails. Temporarily disable your antivirus software and try sending an invoice again. If it works, add an exception for QuickBooks in your antivirus program so that it doesn't interfere with sending emails in the future. Test Sending an Email outside of QuickBooks: To determine if the issue is with QuickBooks or your email provider, try sending a regular email from the same email account outside of QuickBooks. If this fails as well, then there could be an issue with your email server or account. Checking Your QuickBooks Settings One of the most common issues QuickBooks users encounter is the inability to send email invoices. It can be frustrating and time-consuming, especially if your business relies heavily on sending invoices electronically. In this section, we will discuss how to troubleshoot and fix the "QuickBooks won't send email invoices" error by checking your QuickBooks settings. Step 1: Verify Your Email Settings in QuickBooks The first step in troubleshooting this issue is to confirm that your email settings in QuickBooks are correct. To do this, go to Edit > Preferences > Send Forms. Check that the correct email address is entered under My Preferences and that you have selected the option "Web Mail" or "Outlook" as your preferred email provider. If you use an Outlook account, ensure that it is set up as MAPI (Messaging Application Programming Interface). You can find this setting in Control Panel > Mail > Show Profiles. Step 2: Test Your Email Before attempting to send any invoices, it's crucial to test your email function within QuickBooks. This will help determine if the issue lies with QuickBooks or with your mail server. To test your email, go back to Edit > Preferences > Send Forms and click on WebMail or Outlook depending on your preference. A new message window should open with a sample invoice attached. If you see an error message at this point, then there may be an issue with your mail server or internet connection. Verifying Your Email Address in QuickBooks After setting up your email settings in QuickBooks, the next step is to verify your email address. This is an important step to ensure that your email invoices are sent successfully without any errors or rejections. To verify your email address in QuickBooks, follow these steps: Open QuickBooks and go to the "Edit" menu, then select "Preferences." In the left-hand menu, click on "Send Forms." Click on the "My Preferences" tab and make sure that you have selected "Web Mail" under the Email option. Next, click on the "Add" button to add a new email account. Enter your name and email address in the respective fields. Select your email provider from the drop-down menu (e.g. Gmail, Yahoo, Outlook). Click on "OK" to save the changes. If you have selected Gmail as your provider, a new window will open asking you to log into your Google account for authentication purposes. Once you have completed these steps, QuickBooks will send a verification code to your specified email address. Check your inbox for an email from Intuit with the subject line: Your Company Name -Email Verification Requested. If you cannot find this verification code in your inbox or spam folder, try resending it by clicking on “Resend” next to the “Status” column in QuickBooks preferences. Checking Your Firewall and Antivirus Settings To successfully send email invoices using QuickBooks, it is important to ensure that your firewall and antivirus settings are properly configured. These settings act as a barrier between your computer and the outside world, protecting you from potential threats while also potentially blocking certain programs or applications from functioning properly. Here are some steps you can follow to check and adjust your firewall and antivirus settings: 1. Check if QuickBooks is allowed through the firewall: Go to the control panel on your computer. Click on "System and Security" and then select "Windows Defender Firewall." On the left-hand side, click on "Allow an app or feature through Windows Defender Firewall." Scroll down until you find QuickBooks in the list of allowed apps. If it is not listed, click on "Change Settings" at the top right corner and then click on "Allow another app..." Select QuickBooks from the list of programs or browse for its location on your computer. Make sure both public and private network options are checked next to QuickBooks. 2. Add exceptions for QuickBooks in your antivirus software: Antivirus software may also block certain activities or access to specific files to protect your system. Open your antivirus program's settings menu or dashboard. Look for an option to add exceptions or exclusions. Add QuickBooks as an exception by specifying its location on your computer or browsing for it in a similar way as mentioned above. Updating QuickBooks and Your Email Client Updating QuickBooks and your email client is an important step in troubleshooting the error of QuickBooks not being able to send email invoices. As technology constantly evolves, it is essential to keep your software and applications up-to-date to ensure smooth functionality. Update QuickBooks: The first step in updating QuickBooks is to check if you have the latest version installed. To do this, open QuickBooks and go to the Help menu. From there, select "Update QuickBooks" and follow the prompts for any available updates. If there are no updates available, you may already have the latest version. Check Email Settings: After updating QuickBooks, it is crucial to check if your email settings are correctly configured. Verify that the correct email address has been entered in the "Send Forms" preferences section under Edit > Preferences > Send Forms. Make sure that all other information such as SMTP server name, port number, username, and password are entered accurately. Test Your Email Client: Before sending an invoice from QuickBooks, it is always a good idea to test your email client separately first. This will help determine if there are any issues with your email account or settings outside of QuickBooks. Compose a test message and send it to yourself or another recipient to see if it goes through successfully.  Enable SSL/TLS Encryption: Some email service providers require SSL/TLS encryption for outgoing emails for security purposes. To enable this in QuickBooks, go to Edit > Preferences > Send Resolving Specific Error Messages When using QuickBooks to send email invoices, you may encounter various error messages that can hinder your workflow and delay your business operations. These error messages can be frustrating and confusing, but fortunately, there are some steps you can take to resolve them. In this section, we will discuss some of the common error messages that QuickBooks users experience when trying to send email invoices and how to troubleshoot them. QuickBooks is unable to send your emails to Outlook. This error message typically occurs when there is an issue with the Outlook integration or settings within QuickBooks. To resolve this issue, follow these steps: Make sure that Outlook is set as the default email program on your computer. Open QuickBooks and go to Edit > Preferences > Send Forms. Click on the My Preferences tab and make sure that Outlook is selected as the preferred email provider. If it is already selected, then click on OK and close QuickBooks. Open it again and try sending the invoice via email. If the issue persists, you may need to repair or reinstall Microsoft Office/Outlook or contact Microsoft support for further assistance.